INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?
All items in the pictures are as close to the actual product as possible. Small variations in color of tone are possible, especially in wood or leather products. We’re always happy to send you photos of your actual blanks before any engraving takes place.
Where can I view my sales receipt?
If you choose My Account you can see your previous orders and access receipts. In addition, the payment processor (Square) should automatically e-mail you a receipt.
Can I return an item?
As our products are engraved/customized for each user we don’t offer returns, but we do everything we can to make it right. See more details here: https://timhd.com/refund_returns/
Will you restock items indicated as “out of stock?”
This depends a lot on if we can source the items at a reasonable price again. Sometimes the items have gone up too much in cost to make it reasonable to sell after the labor involved to sell at a reasonable price.

If your interested in a larger quantity of an item, the economics of purchasing it may be different. Contact us and we can see what we can do.
Where can I ship my order?
We currently only support shipping in the United States due to the cost of shipping and fraud, theft, and lost package insurance for a small business like ours.
Do you do custom orders/special orders?
Yes, we would love to work with you on a custom project or idea you have. Use the contact form and we will respond back to you to work on your custom project.
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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